Troubleshooter: When an Enterprise employee points to a scratch on the roof of Sandy Lamke’s rental car, she’s assured the company won’t charge her for the damage.

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Troubleshooter: Who pays for rental-car scratch?

When an Enterprise car rental employee points to a scratch on the roof of customer’s car, she’s assured the company won’t charge her for the damage. But it does.

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What to do when rental car agency claims "damage"