Troubleshooter: When an Enterprise employee points to a scratch on the roof of Sandy Lamke’s rental car, she’s assured the company won’t charge her for the damage.

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Troubleshooter: Who pays for rental-car scratch?

Ahh, the privacy, the personal staff. You’ll never stay in a boring old hotel again

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Caribbean rental homes

A family trip is ruined after a rental van gets a flat, as does its spare. Now their car rental company wants to charge them for the rental, plus the damage. Can it do that?

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Troubleshooter: Full fare for two flat tires?